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Home » Our Terms and Conditions

TERMS AND CONDITIONS

1.The customer agrees with RenaClean terms and conditions by confirming their booking.

If the customer requires Cleaners RenaClean cleaning supplies and equipment on their behalf, the customer understands that an appropriate charge will be applied.

 

2. Payment and Our Charges

You have make payment to Renaclean's business account, not to the cleaner.

The default payment method at the moment is bank transfer, you are required to pay for your first regular clean and all one off(deep clean, end of tenancy) cleans by bank transfer at the day of service. We’ll send you our bank account details with email, also all information will be provided with invoices.If you will not make the payment within 48 hours you may be required to pay extra (£1 for each day after 48 hours ).

 For regular cleaning after first booking we will ask our customer to setup weekly direct debit or standing order in place. Also you can pay after each service within 24 hours period.(Up to 48 h with no extra charge)

If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% on top of the initial due, will be added to the debt.You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

 

Refund is available (please see Cancellation).

 

3.Cancellation and amendments

Cancel a booking with a minimum of 12 hours notice before the time when the job is Scheduled to begin, by email to inforenaclean@gmail.comin which case the booking will not be charged.

In case the customer cancel or amend the reservation with less than 2 hours before the service, the customer agrees to compensate the cleaner £15.

 

4.Our staff

All our staff are fully trained in our advanced cleaning technique designed to clean your home quicker and more thoroughly than most.Our cleaning staff can work singularly, in teams of two, but we reserve the right to work in teams of 3 (The client still will pay the same price that was agreed by quote).

 All our staff have liability insurance. Staff will not eat, drink or smoke in your home. For regular cleaning service we will try to send you every time the same cleaner, but this may not always be possible due to holidays, absences, varying cleaning frequencies & other commitments.

Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

 

5.Complaints

If you have just cause for complaint please contact us within 48 hours in order that we can return and rectify the matter for you. 

 

The terms and conditions may be varied and a current version is available at renaclean.co.uk

 

6.About our Cleaning Service

RenaClean providing cleaning service from Monday to Sunday at any specifics time that was confirmed with the client.

Depend of cleaning service type the cleaners will do cleaning tasks from cleaning checklist ( from our website or you can write your own checklist and send it to us with your booking)

 

7.Customer Care

We want to keep in regular contact with you in order to ensure that you get the best possible service from RenaClean cleaning service.Please feel free to contact us by telephone, email or through our website.

 

8.Keys:

1). Client may opt to not give a key to the company and be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged(half price of current booking). 

2). Client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.

3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.

If Renaclean cleaning operative needs to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £15.00 charge will apply. 

Renaclean  will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.

 

 

9.Health & Safety and Risk Assessments

To provide a safe working environment for our staff, e.g. safe electrical appliances, securely fixed wardrobes, cupboards, shelves etc. and advise us of any risks to our staff. 

 

During and after the cleaning service you should expect floors and surfaces to be wet and cleaning products and equipment may be left unattended. We do not accept liability for any accidents that may arise as a result of this. It is your responsibility to take any necessary precautions to safeguard yourself, any children, vulnerable adults or any third parties who have access to your property.

 

10.Special Circumstances

Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to accommodate these on the service day. Please leave a note and we will invoice you accordingly.

 

If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should contact us to re-arrange an alternative date.We will treat your home with the greatest of care.

 Please inform us of any items that are particularly fragile, require special care or attention or are irreplaceable, so that we can make special arrangements for care.

 

 

11. Cancellation of Multiple Cleans:

If all cleans are cancelled in a 4 week period the service will be considered ‘on hold’. RenaClean not able guarantee that you will have the same cleaner after cancelation period.

 

12. Insurance

We are fully insured for public liability, employer’s liability. Please arrange your own insurance cover for the excess. Our insurance does not cover use of your products and equipment, if you require us to use your products and/or equipment then this is done entirely at your own risk.

All our teams are fully trained and endeavour to treat your home and possessions with the greatest care.

 

13. During the period of this agreement and for a period of 12 months after the termination of this agreement,  the client will not employ or engage the services in any capacity of any staff that are currently or have been employed or introduced to you by RenaClean. RenaClean reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate.